9a99 com Privacy Policy — Our Commitment to Protecting Your Data

9a99 com (referred to as "we", "us", or "the Platform") is a trusted online gaming platform in Bangladesh. We believe that your privacy is a fundamental right and that protecting it is our core responsibility.

This Privacy Policy 9a99 com's website, mobile app, and all related services. It explains what information we collect, why we collect it, how we use it, and how we keep it secure.

This policy is prepared in accordance with applicable data protection laws in Bangladesh and international standards. Feel free to contact us with any questions or concerns.

9a99 com Collects various types of information to deliver our services and improve your experience. A detailed breakdown is provided below:

The above information may be collected directly from you (at registration), automatically (via cookies and tracking technologies), and from third-party verification agencies.

9a99 com Collected data is used for specific, transparent purposes only. Your information is never used beyond the scope of what has been authorized.

• Account Management: Creating, updating, and maintaining your profile.
• Identity Verification: Completing the KYC process and preventing access by minors.
• Transaction Processing: Processing deposits, withdrawals, and bonus payouts smoothly.
• Customer Support: Resolving your complaints and questions quickly.
• Fraud Prevention: Detecting suspicious activity and ensuring the security of the platform.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Obligation: Meeting the requirements of applicable laws and regulatory bodies.
• Personalized Offers: Sending relevant promotions and offers tailored to your preferences (subject to your consent).

9a99 com Your personal data is never sold, rented, or shared with third parties for advertising purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: Information required to process transactions via Mobile Pay, Nagad, Rocket, and other payment gateways.
• Identity Verification Providers: Documents may be shared with authorized verification agencies for the KYC process.
• Law Enforcement: We may be required to share information with authorities as part of a court order or lawful legal process.
• Technology Partners: Technology providers essential to platform operations, all bound by strict confidentiality agreements.
• Company Restructuring: In the event of a merger or acquisition, data may be transferred, but the same privacy protections will remain in place.

9a99 com Cookies and similar technologies are used on our website and app to enhance your browsing experience and ensure the platform functions properly.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working properly.

9a99 com Your data is retained only for as long as necessary. The retention periods for different types of data are outlined below:

• Account Information: For the full duration your account remains active.
• Transaction Records: Up to 5 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: Up to 2 years after account closure.
• Communication Records: Support tickets and chat logs for up to 2 years.
• Cookies Data: Automatically deleted after the set retention period expires.

Once the retention period ends or upon your deletion request, your data is securely destroyed.

9a99 comAs a member of , you have the following rights over your personal data:

To exercise these rights, support@9a99com.netto email us. We will respond to your request within 30 days.

9a99 com Industry-leading security measures are used to protect your data. The core components of our security framework are:

• 256-bit SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular reviews conducted by independent security experts.
• Staff Training: All our staff receive regular training on data protection.
• Minimum Access Policy: Only authorized personnel have access to specific data.
• Data Backup: Regular backups are maintained to reduce the risk of data loss to zero.

9a99 com Operated exclusively for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at the time of registration. Accounts created with a false age will be permanently suspended.
• If any minor's data has been collected inadvertently, it will be deleted immediately.
• If parents have any suspicions, please contact us — we'll act promptly.

9a99 com This Privacy Policy may be updated from time to time. Our approach to changes is as follows:

• You will be notified of any significant changes via email or app notification.
• The date of any changes will be noted at the top of the page as "Last Updated".
• Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

Contact our support team if you would like a copy of a previous version of our Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:

• Email: support@9a99com.net
• Subject: Write "Privacy Policy Request" in the subject line
• Response Time: Responses are typically provided within 3–5 business days

Our privacy team will carefully review your request and take appropriate action.